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Dave
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Post subject: Mercola Affiliate Program Review
 Posted: May 04, 2010 - 02:26 PM CST
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Site Admin
Joined: Apr 18, 2005
Posts: 1572
  
Status: Offline
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This is posted at the request of Kerri Knox:
---
I was inspired to write this post because of the
TERRIBLE treatment that I had under the hands of
Mercola dot com who has an extensive health and
wellness affiliate program.
I had been using their affiliate program for about
6 months without a problem when I got an email
stating, 'Be sure to check your links affiliates.
All affiliates should check their links on
occasion so please make sure that all of your
links are working'. With no explanation.
So, I put my site through a link checker and there
was no problem. All links worked. A few days
later, I get an email from a friend who stated
that she had someone purchase a product through
her and she didn't get credit for it. She called
the affiliate manager who said that they had
CHANGED some of their links and people weren't
getting credit for their links.
So, I call the affiliate manager and ask, "Which
links were changed". He says that I should just
check and make sure that my links work because
they had changed 'some' of them. He told me that
it should just take 2 or 3 minutes because
affiliates only have one or two page non-content
sites, right?
WRONG!! My site is over 1500 pages with their
links on nearly every single page. I tell him that
this is a full time week long job and that I
shouldn't HAVE to change my links. Why don't THEY
fix the affiliate problem.
He tells me in no uncertain terms that they may or
may not EVER get the problem fixed with the
current links- but they are working on it. In the
meantime, the links they changed (that he couldn't
tell me which ones they are) will not register
when they go through. But, oh, they've redirected
them, so the link won't be 'Broken', it'll just go
through to the new page without registering a
cookie. Too bad, my problem. And if they change
links in the future, too, they may or may not let
me know- and that's why I should check my links
regularly.
But he has no idea that you have to check links by
hand to see if they have been redirected. He does
NOT understand the difference between a 'broken
link' and a link that has been changed and
redirected that is not registering cookies. He
does NOT understand BASIC affiliate concepts.
So, I call his manager for 3 days in a row and she
keeps sending it back to the affiliate manager to
call me instead of herself (Amber). Finally, on
the third day (when I 've spent 8 hours a day
changing links and still have only touched on the
SURFACE of all the links that need to be changed)
she says , "You don't have to do that. We're
getting the problem fixed- and in the meantime,
we'll be hand tracking sales to make sure that
everyone gets their proper commission."
Whew! But that doesn't get me the 8 hours a day
for the past 3 days back now does it. And why did
the affiliate manager not know this?
So, a couple weeks later, I get an email saying
the problem is fixed and we've ESTIMATED your
sales from the time the links were broken and
we're sending you a $200 check.
ESTIMATED!! That's NOT what I was told. I was told
that they would be HAND TRACKING all sales. So, I
send complaints to the customer service department
that keep getting send back to me saying that the
links are all fixed now, so I shouldn't have any
complaints! Good day!
So, I keep sending angrier letters saying that I
want a manager, but I keep getting blown off. A
manager finally calls me while I'm out saying that
the problem is fixed and he's sorry that I had to
spend 3 days of my life changing my links because
THEY didn't think about that when they decided to
change URL's for no good reason- and here's the
kicker- he says, 'But that's what needed to be
done if you wanted to track your sales.'
I'm floored. Amber LIED to me!! She said that the
links would be tracked and they WEREN'T!! The
affiliate manager told me the truth and SHE LIED
to me about the problem!!
I write back to customer service and get a letter
back saying, "this is an affiliate problem, please
contact the affiliate manager"- when I
SPECIFICALLY stated that I wanted to talk to his
and Amber's superiors. I send a letter back saying
that I want to TALK to a manager. So, far (6 days
later) no response.
Mercola affiliate program will be happy to screw
you over and take your traffic despite Dr.
Mercola's smiling face and their assurances that
they are there to serve you.
DON'T DO MERCOLA AFFILIATE PROGRAM!!!
Sincerely,
Kerri Knox, RN |
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